What is the Office of the DND/CF Ombudsman?
The Office of the DND/CF Ombudsman is a direct source of information, referral and education. It will help you access channels of assistance or redress if you have a complaint or concern.
What does the Ombudsman do?
The DND/CF Ombudsman investigates complaints and serves as a neutral third party on matters related to the Department of National Defence and the Canadian Armed Forces. If you are a member of the Defence community1 and feel you have been treated unfairly, or would like information about how to resolve a problem, contact the DND/CF Ombudsman's Office.
How can I submit a complaint?
Members of the Defence community can submit a complaint to the office by completing the secure online complaint form or calling toll-free at 1-888-828-3626 from 8:00 a.m. to 5:00 p.m. (Eastern time), Monday to Friday.
1A current or former member of the Canadian Armed Forces
A current or former member of the Cadets
A current or former employee of the Department of National Defence
A current or former non public fund employee
A person applying to become a member
A member of the immediate family of any of the above-mentioned personnel
An individual on an exchange or secondment with the Canadian Armed Forces