Letter dated March 18, 2020

March 18, 2020

Dear MEDOC subscriber,
 

I am writing to provide you with an update about MEDOC Travel Insurance during the coronavirus pandemic. As Canadians are following the Prime Minister’s advice to “head home” we’ve been working hard to support our customers along the way.

We understand that international flights are being suspended, quarantines are increasing globally, borders are closing and returning home may be challenging for many.  That’s why we’ve more than doubled our Travel team on the phone and communicated by email with MEDOC customers.  We’ve also provided important travel insurance information for customers at home and abroad, including FAQs and details on how to make a claim, at www.johnson.ca/coronavirus.

Ultimately, the safety and well-being of our customers continues to be our top priority and we are working directly with our customers on their specific questions and travel plans. On March 13, 2020 the Government of Canada announced a formal travel advisory to avoid non-essential travel outside of Canada until further notice. We expect most customers to return home to Canada by March 23, 2020. For customers who are trying to make arrangements to return home but are unable to do so before March 23, 2020, coverage will remain in place until they are reasonably and safely able to return home, and this will be evaluated on a case by case basis. Customers with questions about their individual coverage and travel plans should contact us directly at 1-866-606-3362.

I hope this update helps address the concerns of you and your members, and gives you confidence in the steps we are taking. If you have further questions, please reach out to me.
 

Sincerely,

Johnson Insurance

 

Johnson Insurance is a tradename of Johnson Inc. (“JI”), a licensed insurance intermediary, and operates as Johnson Insurance Services in British Columbia and Johnson Inc. in Manitoba.